Online businesses are required to publish their Return and Refund Policies.

They are important for compliance with consumer protection regulations. They prevent complaints from customers who are not satisfied with the products they purchased.

Note that many websites that sell physical goods maintain their refund policies as a separate document. They usually contain more instructions and information about the return and refund procedures.

The explanations and information provided here are general explanations, information and examples only. You should not rely on this article as legal advice or as a recommendation as to what you should actually do. We recommend that you seek legal advice to help you understand this and to assist you in developing your own return/refund policy.